By: Michael McQueen
We all consider ourselves to be fairly sound judges. When faced with problems or challenges, we tend to trust our judgements and rely on our estimations, believing that we are immune to the biases and mental manipulations that others experience.
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By: Michael McQueen
We all have our own story of dealing with friction. Hours spent on hold, inefficient systems and arbitrary rules all play a role in making many customer experiences unbearable. The only outcomes of systems such as these are higher costs, confusion and irritation. Read more
By: Michael McQueen
A few years ago, I was running a strategy workshop with the leadership team of a global medical device firm. As we explored the disruptions that were impacting their business most, one came up that I hadn’t previously considered. Read more
By: City Bible Forum
There’s a saying: “Find a job you love and you’ll never work another day in your life”. Career advice that many of us have no doubt adhered to, and probably even shared with others.
By: Michael McQueen
More than any other point in history, our era idolises the individual. Especially in the West, our ideals, advertising and algorithms place the individual at centre stage of their own lives. Laws, instructions and requests that once would have been seen as serving the greater good are now likely to be interpreted as fundamental threats to freedom and autonomy. Read more
I am a champion procrastinator. I know what I need to do to get things done, but then it all piles up and I feel completely overwhelmed, worry that it won’t be perfect, and consequently do none of the things. I have put together a few tips that have really helped me start to move instead of being frozen. Read more
By: Michael McQueen
While current trends like the Great Resignation are placing powers in the hands of employees, the technological advancement that the pandemic accelerated is highlighting the many industries that are increasingly vulnerable to disruption. Read more
By: McCrindle
When it comes to leading teams that thrive, the world in which leaders do this has undergone seismic shifts. Some of these shifts include portfolio careers, technological change and of course, the transformational shifts brought on by COVID-19. Almost overnight, the office-bound workforce globally relocated to their homes – and have kept working that way since. Read more