Posts

Why A Consistent Customer Experience Is The Key To Building Trust

By: Michael McQueen

 “Our trust in technology has rested in a confidence that the technology will do what it’s supposed to do, nothing more, nothing less.”
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How To Make Millennials Work

By: Michael McQueen

The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever.
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How Automation Will Serve Us Well

By: Michael McQueen

Imagine a world where you enter a retail store and are instantly identified by your mobile phone. Your preferences, credit card details and buying history are immediately recognised along with your identity and from that moment on, the entire in-store experience is customised to your needs and desires.

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Why We Should Trade In Our Education Bias

By: Michael McQueen

If you rose through the grades of the schooling system in the last forty years or so, it is almost certain that at some point you were encouraged toward university.

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What Is Your Appetite For Failure?

By: Michael McQueen

“Success is the ability to go from failure to failure without losing your enthusiasm.” – Winston Churchill
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3 Keys to Identifying Friction in Business

By: Michael McQueen

Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.
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What To Expect From The Schools Of Tomorrow

By: Michael McQueen

Recent years have seen the discussion of the relevance of the current education system come to dominate public dialogue.
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3 Keys To A Culture Of Boldness

By: Michael McQueen

Few things are discussed with more enthusiasm in the business world of our day than innovation and creativity. However, implementing innovation within organisations is a much more challenging task.

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How To Teach An Old Dog New Tricks

By: Michael McQueen

‘You can’t teach an old dog new tricks.’ This old proverb has been renowned and repeated through the decades, declaring that it is impossible to retrain someone or something that is aged and set in its ways.

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